Terms

Service & cancellation terms.

Submitting a cleaning request does not guarantee an appointment. Palmera will confirm the requested date, arrival window, service scope and final price before the appointment is considered scheduled.

Estimates and scope

Online estimates are based on the information provided by the customer. Heavy buildup, post-construction conditions, inaccurate home-size information or work outside the selected scope may require a revised quote before additional work is performed.

Access and arrival windows

Customers are responsible for providing safe and timely access to the property. Arrival windows are scheduling windows, not estimates of cleaning duration.

The Palmera Promise

If an item included in the confirmed cleaning scope was missed, contact Palmera within 24 hours so the issue can be reviewed and, when appropriate, corrected.

Changes and cancellations

Any rescheduling or cancellation terms that apply to a confirmed appointment will be communicated before the appointment is finalized.